Dunkin' Donuts

Reviews about Dunkin' Donuts

• 1 / 5

  By Deborah Dunn
  Customer service is horrible. I used my Perks app for the first time this morning and ordered ahead. When I got to DD, my order had not come through and I was interrogated about my order and what store I had selected. I went ahead and ordered a coffee and paid by gift card. I spoke with the manager and asked if I was charged for the order that did not come through and she told me that you are charged immediately once you hit Submit on your phone. Of course, I didn't want to pay twice for one coffee. She proceeded to tell me that she was on the phone with corporate every day about problems with the app and that she would refund my money "this time." I asked how I was supposed to know when the app is working or not and she said, "you won't." So excuse me, but your app doesn't work, you're in a bad mood because it's causing you problems, and you'll refund my money "this time?" I'm not paying for coffee that I don't receive. If the app isn't working, then this shouldn't be an issue for your customers. I'll use the $$ that I've put on my perks card and then I'm done.
  April 29, 2017
• 2 / 5

  By Mona Frey
  Unfriendly staff and inconsistent quality of coffees. I'd rather go out of my way to any other DD.
  July 15, 2016
• 1 / 5

  By Kara Cundiff
  Horrible customer service! Never have greeted us the handful of times we have come to this location! Thanked them numerous times when they were handing us items from our order and they never even acknowledged me! I finally gave up with the last item they handed me and just walked out. I have been to various locations and this is by far the worst one I've ever been to. I never usually take the time to write a review but after the way my kids and I were treated today (yes a 9 and 4 year old could even tell they were being rude and asked what was wrong with them when we left) I'm never going back to this location. I work as a nurse and I never would treat patients this way!!
  July 05, 2016